professional care

Whether you are enquiring about product features or product care, our Sales Associates and Customer Service Team are here to assist.  We take to heart your desire to keep that perfect piece as immaculate as it was when you first laid eyes on it. That is why all pieces entrusted to us are carefully examined and deliberated upon before we carry out any after-sales service, including jewellery repairs, resizing, engraving and more.

Jewellery & Timepiece

Regardless of which EMPHASIS JEWELLERY boutique you made the purchase from, you can enjoy:

Complimentary jewellery inspection and cleaning

We will determine the best method, either through soft brushes or ultrasonic cleaners, to bring the brilliance back to your piece.


Subject to individual styles, we can enlarge or reduce the size of rings, bracelets or necklaces at your request.


Subject to individual styles, you can personalise your piece by engraving a name, phrase, date or even symbol on it. 


Removing superficial scratches or dullness, we will delicately restore the lustre of your piece.


Subject to the condition of your piece, we will skillfully restore its original appearance or functionality. Services include assembling broken parts as well as reshaping and resetting stones.

After-sales Service

For the latest after-sales service terms and conditions, please refer to the policies where you made the purchase.

Return And Exchange

Provide you confidence to shop in EMPHASIS JEWELLERY, we offer return and exchange Guarantee for jewellery that purchased from designated branches. If you are not entirely satisfied with your purchase, and would like to know if it can be returned or exchanged, please contact our customer service or refer to the policies where you made the purchase.

In-store Purchases