EMPHASIS Jewellery Care Services
EMPHASIS offers you a variety of jewellery care services. You can enjoy the following complimentary services (subject to the terms and conditions set out below) by bringing your jewellery purchased from EMPHASIS to our boutiques or counters and presenting the certificate of authenticity.
Complimentary Services
- First time resizing
- First time repair, refinishing and ring engraving services within the first year from the date of purchase
- Cleaning
Other repair and maintenance services: Please contact our sales representatives or Customer Service hotline
Terms & Conditions
- A fee will be charged if additional jewellery material, parts or precious metals is required.
- Jewellery may not be able to be resized or repaired depending on its design, composition or damage condition.
- During resizing or repair process, there may be metal loss, we shall use reasonable endeavors to minimize the loss of metal parts.
- For jewellery handled or repaired by unauthorized third party, we will not be able to provide quality guarantee and we reserve the right to refuse to offer any jewellery care services.
- If the original receipt or certificate of authenticity could not be provided, we reserve the right to refuse to offer jewellery care services.
- The terms and conditions of jewellery care services are subject to change or update from time to time. Such services will be provided in accordance with the latest version in force.
- If there is any discrepancy or inconsistency between the Chinese and English versions, the Chinese version shall prevail.