EMPHASIS  |  Return and Exchange

RETURN AND
EXCHANGE

RETURN AND
EXCHANGE

GUIDELINES FOR RETURN & EXCHANGE OF MERCHANDISE

EMPHASIS offers you return and/or exchange of merchandise purchased from our Hong Kong, China online and retail stores (subject to all relevant terms and conditions).

Terms & Conditions

  1. In-Store Purchases
    1. Return

      All in-store purchases are final sale and cannot be returned.

    2. Exchange

      Item(s) can be exchanged within 3 days of purchase (except Excluded Items). The item(s) to be exchanged must meet Original Purchase Condition together with its Receipt and Certificate of Authenticity. Customer is required to pay the price difference if the exchanged item(s) has/ have a higher price. Full or partial refund is not applicable in exchange.

  2. Online Purchases
    1. Return

      Item(s) can be returned within 30 days of receipt. The item(s) to be returned must meet Original Purchase Condition. Refund will be credited to the original payment method. Delivery fee, tax and duties are non-refundable. You will be obliged to pay for duties and taxes for the returned merchandise.

    2. Purchase Offer

      The exchange item(s) will not be entitled to the discounted price after the promotion ends. Customer is required to pay full payment amount in exchange order and EMPHASIS will offer a shopping voucher for the previous discount amount. Discount offered by the third party other than EMPHASIS shall be dealt with in accordance with the terms and conditions of the relevant companies.

    3. Handling of Accompanying Items

      Replacement fee will be charged if the certificate, packaging and/or the free promotional gift are/is not returned together with the merchandise.

If the purchase is subject to any applicable laws or regulations, and there exists inconsistencies between such applicable laws or regulations and our policy, the applicable laws and regulations shall prevail.

Note: This Policy will be amended according to the Group’s “Group's Policy of Return and Exchange of Merchandise”. The latest prevailing version of this Policy applies.

Jewellery Care Service

Notes

“Original Purchase Condition” means that the merchandise is:

  1. still in its original packaging with Receipt and Certificate of Authenticity;
  2. unworn, unused, unaltered and in the condition originally purchased; and
  3. not damaged in any way

The decision as to whether the merchandise is in “Original Purchase Condition” shall be determined solely by EMPHASIS and its decision shall be final.

“Excluded Items” means:

  1. Engraved, altered or custom-made merchandise;
  2. Merchandise of a third party brand distributed by EMPHASIS; and
  3. Merchandise stated as non-returnable or non-exchangeable on its Receipt.

Online Purchases includes:

  1. EMPHASIS Official Website; and
  2. EMPHASIS Eshop operated by designated e-commerce platforms